Get help when you need it; from getting started with Savetime Calculator to understanding features, resolving technical issues, and managing your business records.
Savetime Calculator is supported by a team that values every user. Whether you are using a free plan or a paid plan, you can access support and assistance when you need help using the system.
Savetime provides several ways for users and prospective customers to get assistance.
A WhatsApp support button is available throughout the Savetime Calculator website, making it easy to send a message whenever you need assistance.
WhatsApp messages can be sent 24 hours a day, 7 days a week. Messages received outside normal support hours are responded to when support becomes available.
You can contact Savetime by email at calculator@savetimerelievers.org.
Email is useful for questions, technical issues, account-related matters, and other support requests that may require a written explanation.
For users who prefer to speak directly to someone, phone support is available at +254 714 443 184.
Phone support hours are:
You can also send a support or enquiry message through the Savetime Calculator contact form.
This provides another convenient way to contact the Savetime team without needing to make a phone call.
Savetime also provides a dedicated Support Forum for logged-in users.
Users can post questions and receive answers from other Savetime users or Savetime staff. This creates a place where users can learn from questions and solutions that may also be useful to others.
Support is not limited to technical problems.
The Savetime team can help users with a wide range of questions and tasks, including:
If you are unsure how to use a feature, you don’t necessarily have to figure it out on your own. You can ask for assistance and get guidance on how the system works.
New users can receive help when setting up Savetime.
Whether you need assistance creating your business, understanding the system, setting up users, or learning how different features work, support is available to help you get started.
We believe that choosing software should not mean being left alone to work everything out by yourself.
Savetime provides onboarding assistance to users who need it, regardless of the plan they have chosen.
This includes users on the Free Forever plan.
We value every customer and believe that helping users understand the system is part of providing a good experience. A user who starts with a free plan today may become a paying customer as their needs grow, so every user matters.
If you encounter a technical problem, the Savetime team can investigate the issue and work towards getting it resolved.
Where appropriate, support can include:
Technical problems are therefore not simply left for the user to work around.
Savetime also communicates important maintenance information and updates through its communication channels.
For Kenyan users on Safaricom networks, Savetime can use its bulk SMS service to communicate important information.
Savetime also maintains a WhatsApp Channel where maintenance notices, updates, and other important announcements can be shared.
This gives users another way to stay informed about changes that may affect their use of the system.
Savetime aims to respond to support enquiries within 24 hours on weekdays.
Requests received over the weekend may take longer to receive a response, particularly where the matter requires investigation or technical attention.
WhatsApp messages and other online support requests can still be submitted outside normal support hours.
Support is available to users on the Free Forever plan as well as paid plans.
Savetime values its users regardless of the plan they currently use.
Starting with a free plan does not mean being excluded from customer support or assistance when you need help.
Some services may be available on request for an additional fee.
For example, data-entry assistance can be provided when required.
This is separate from normal customer support and can be arranged according to the user’s needs.
Savetime continues to expand its services, but some types of assistance are not currently offered as standard support services.
At present, Savetime does not provide assistance with migrating data from another system.
If you are moving from another software system, you can still contact Savetime to discuss your requirements, but data migration should not be assumed to be part of the standard support service.
Good software support is about more than fixing problems. It is also about helping users understand the system and get the most from it.
Whether you need help setting up your business, understanding a report, adding employees, managing branches, resolving a technical issue, or simply learning how a feature works, Savetime provides several ways to get assistance.
From the first setup to ongoing use, you don’t have to navigate Savetime alone.